Question 1

How do I set up my digital menu?

Accepted Answer

Open the Admin Terminal, go to Menu, then create categories, items, and modifiers. Changes publish instantly to QR menus and POS terminals so guests and staff always see the same prices.

Question 2

Can I run FastRestro on multiple devices?

Accepted Answer

Yes. You can run unlimited terminals and kitchen displays on a plan that includes them. Orders sync in real time over the cloud so every device stays aligned.

Question 3

What happens if the internet goes down?

Accepted Answer

Offline Mode keeps cash sales and kitchen tickets moving. Card payments require a connection or store-and-forward capable payment hardware. When connectivity returns, tickets sync automatically.

Question 4

Which thermal printers are supported?

Accepted Answer

FastRestro works with common Epson and Star Micronics printers over LAN, Bluetooth, or USB. You can route tickets to multiple stations such as kitchen, bar, and receipt.

Question 5

How does FastRestro protect restaurant data?

Accepted Answer

Traffic is encrypted with 256-bit SSL, data is stored on redundant cloud infrastructure, and payment flows are designed for PCI-DSS aligned processors. Role-based permissions limit who can void or discount.

Question 6

How does the 14-day free trial work?

Accepted Answer

Start a trial with no credit card. You get full access to the selected plan so you can run real service before you commit. Cancel anytime during the trial with no charge.

Question 7

Can I change my plan later?

Accepted Answer

Yes. Upgrade or downgrade whenever you need. Changes are prorated so you only pay for the capacity you use.

Question 8

Is there a long-term contract?

Accepted Answer

No long-term lock-in. Choose month-to-month or yearly billing and cancel anytime. Yearly plans include a 20% savings.

Question 9

How do table orders and floor plans work?

Accepted Answer

Build your floor visually, seat parties by table, and track status from open to paid. Split checks and move items between tables without rewriting tickets.

Question 10

How does the kitchen display receive orders?

Accepted Answer

POS and QR tickets route to station screens instantly. Cooks bump completed items; aging tickets change color so expo can prioritize.

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